Question 1

Set up in lightspeed: payment means, table mapping, delivery method pricing & voucher coupons

Accepted Answer

In order to make it possible for Sayl Resto to integrate with LS, some important configuration should be done in Lightspeed. This involves dedicating the payment means & table mapping with Sayl Resto names. Potentially you will also need to configure your delivery method pricing & voucher coupons between LS and Sayl Resto.

Payment means

You must define a dedicated payment method for the online payments that go via Sayl Resto. Just add one of the following names to your payment methods in LS and our Sayl Resto system will automatically recognise this:
For cash payment :add one of the following pay methods: 'Ask Emma cash', 'askemma cash' (note: cash is in practice only used for testing reasons for takeaway/delivery. When going live, remove this payment method in LS. When using eatin in combination with ‘pay at cash register’, askemma cash should be there!) For online payment : 'askemma' During the injection into Lightspeed, Sayl Resto will check if one of these payment types are defined. If one value matches, the payment is then automatically linked to that payment type.

payment types Lightspeed

The payment type field of the method ‘askemma’ must be eligible for online payments. In most cases, this is something like ‘CARD’. If you configure the type field wrong in the payment method within Lightspeed, your orders will NOT arrive in Lightspeed.

If you use eatin, we strongly r

Question 2

Sendgrid

Accepted Answer

Link Sendgrid for personalised e-mail services

Regarding mail, we give you the possibility to these possibilities:

Use the templates of Sayl Resto : this is done automatically for you.
You use your own templates in replacement of the ones of Sayl Resto
You use the workflows to send your templates whenever you want

The second and third option require that you create a Sengrid account. This email delivery service enables you to deliver your transactional and marketing emails to your clients.

Follow these steps to install:

Login in app.sendgrid.com. You need to create an Essentials packet.
Create a new Dynamic template in email API.

Add a new version to your template: you can create one yourself or use one of our examples by pasting this code in the template.
Set the email
Send the list of id's of the template you want to replace to dev@infinity-mobile.io. Don't forget to indicate to which template they correspond (eg : order confirmed FR)

If you are ready to become a Sayl power user and start using the endless possibilities of the workflows, you can link Sendgrid to the Sayl platform.

You need to create an API key to achieve this.

Just go to settings -> API keys
Create an API key.

Make sure you saved the API

Question 3

How to set up customer feedback?

Accepted Answer

In this video we explain you how to ask customer for feedback after they did an order. An order can be take-away, delivery or eat-in.

${youtube}Customer Feedback in Sayl Resto

Question 4

Loyalty

Accepted Answer

Let's take a look at the loyalty module.

For users with a master/subaccount structure, it is important to understand that loyalty can only be configured on the masteraccount.

This example shows the data of an active loyalty program. You can just click on a specific order which brings you to the specific customer information field.

example of an active loyalty program

example of the customer information

You can add a new program or choose to edit the configuration of an existing program. You can activate only one loyalty program at the moment.

Most fields speak for themselves. You can choose the name for your points, and add symbols which will be shown to the client. We also provided extra information that explains the functionalities of the different fields.

Pay special attention with the rules and the treshold.

You can also exclude specific shops from this loyalty program.

Question 5

Vouchers

Accepted Answer

Vouchers

Vouchers let you set up specific coupons. Customers can use it by entering their specific code. For more information, check the video.

Video link: https://www.youtube.com/watch?v=OZ8phTY6Rjg&ab_channel=GeertRoete

In this example, the voucher can be used 100 times. However, there is an extra restriction. One person can use the voucher 10 times. This means that 10 people can only use the voucher 10 times. After this, the voucher is not valid anymore.

Question 6

Connecting your restaurant printer that is connected to lightspeed

Accepted Answer

This article helps you answering the question: “Why do my orders not print in my Point Of Sale system?”, specifically for our integration with the Lightspeed POS Resto.

The printing template is wrong

Lightspeed automatically decides if an order must go to the kitchen or bar based on the “printing template” of the product category of a product. So if your order is not sent straight into the kitchen, open the Restaurant manager, go to the product, check which product category. Now go to the product categories, choose the category that you want. A popup comes up. Click on the “printing template” link. A popup comes up and lets you choose between Bar and Kitchen. Note that you first have to click the selected value before you can switch to another value. Cocktails, soft drinks and coffee will go to the bar, warm food will go to the kitchen. Note: if an order is shot in, the resto does not expect that the printer at the cash register already prints something. At that moment, only printer at bar and kitchen should do its work.

The Lightspeed settings could be not correct

auto accept and finalize

only finalize when order is 0

when there is no GKS (black box), following settings should be put:

Lightspeed settings

The “open amount” is not zero due to price difference

It could be there

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