Question 1

Set up in lightspeed: payment means, table mapping, delivery method pricing & voucher coupons

Accepted Answer

In order to make it possible for Sayl Resto to integrate with LS, some important configuration should be done in Lightspeed. This involves dedicating the payment means & table mapping with Sayl Resto names. Potentially you will also need to configure your delivery method pricing & voucher coupons between LS and Sayl Resto.

Payment means

You must define a dedicated payment method for the online payments that go via Sayl Resto. Just add one of the following names to your payment methods in LS and our Sayl Resto system will automatically recognise this:
For cash payment :add one of the following pay methods: 'Ask Emma cash', 'askemma cash' (note: cash is in practice only used for testing reasons for takeaway/delivery. When going live, remove this payment method in LS. When using eatin in combination with ‘pay at cash register’, askemma cash should be there!) For online payment : 'askemma' During the injection into Lightspeed, Sayl Resto will check if one of these payment types are defined. If one value matches, the payment is then automatically linked to that payment type.

payment types Lightspeed

The payment type field of the method ‘askemma’ must be eligible for online payments. In most cases, this is something like ‘CARD’. If you configure the type field wrong in the payment method within Lightspeed, your orders will NOT arrive in Lightspeed.

If you use eatin, we strongly r

Question 2

Vouchers

Accepted Answer

Vouchers

Vouchers let you set up specific coupons. Customers can use it by entering their specific code. For more information, check the video.

Video link: https://www.youtube.com/watch?v=OZ8phTY6Rjg&ab_channel=GeertRoete

In this example, the voucher can be used 100 times. However, there is an extra restriction. One person can use the voucher 10 times. This means that 10 people can only use the voucher 10 times. After this, the voucher is not valid anymore.

Question 3

Quick Set up

Accepted Answer

Follow these steps to get started with SAYL in no time:

|| For a deepdive on these subjects, you can check the other articles on this helpdesk.

Connect your LS account.
Create a Storefront and link it to the applicable shop.
Set up your timeslots at shop and preparation location level. You can also add banners.
Link the correct payment method.
Clean up your LS account. Set up the necessary configuration at LS level.
Import your products and tables at SAYL.
Create QR codes by using the SSM app.
Create your allergenes , vouchers, display rules, loyalty module, … in SAYL. Make sure that they are correctly linked with LS.
Check out your webshop though the URL builder and embed this link on your website.
Optimise the preferred check out experience for your clients in the SAYL Resto settings.

Question 4

Loyalty

Accepted Answer

Let's take a look at the loyalty module.

For users with a master/subaccount structure, it is important to understand that loyalty can only be configured on the masteraccount.

This example shows the data of an active loyalty program. You can just click on a specific order which brings you to the specific customer information field.

example of an active loyalty program

example of the customer information

You can add a new program or choose to edit the configuration of an existing program. You can activate only one loyalty program at the moment.

Most fields speak for themselves. You can choose the name for your points, and add symbols which will be shown to the client. We also provided extra information that explains the functionalities of the different fields.

Pay special attention with the rules and the treshold.

You can also exclude specific shops from this loyalty program.

Question 5

Sendgrid

Accepted Answer

Link Sendgrid for personalised e-mail services

Regarding mail, we give you the possibility to these possibilities:

Use the templates of Sayl Resto : this is done automatically for you.
You use your own templates in replacement of the ones of Sayl Resto
You use the workflows to send your templates whenever you want

The second and third option require that you create a Sengrid account. This email delivery service enables you to deliver your transactional and marketing emails to your clients.

Follow these steps to install:

Login in app.sendgrid.com. You need to create an Essentials packet.
Create a new Dynamic template in email API.

Add a new version to your template: you can create one yourself or use one of our examples by pasting this code in the template.
Set the email
Send the list of id's of the template you want to replace to dev@infinity-mobile.io. Don't forget to indicate to which template they correspond (eg : order confirmed FR)

If you are ready to become a Sayl power user and start using the endless possibilities of the workflows, you can link Sendgrid to the Sayl platform.

You need to create an API key to achieve this.

Just go to settings -> API keys
Create an API key.

Make sure you saved the API

Question 6

How to set up customer feedback?

Accepted Answer

In this video we explain you how to ask customer for feedback after they did an order. An order can be take-away, delivery or eat-in.

${youtube}Customer Feedback in Sayl Resto

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