Question 1

Set up in lightspeed: payment means, table mapping, delivery method pricing & voucher coupons

Accepted Answer

In order to make it possible for Sayl Resto to integrate with LS, some important configuration should be done in Lightspeed. This involves dedicating the payment means & table mapping with Sayl Resto names. Potentially you will also need to configure your delivery method pricing & voucher coupons between LS and Sayl Resto.

Payment means

You must define a dedicated payment method for the online payments that go via Sayl Resto. Just add one of the following names to your payment methods in LS and our Sayl Resto system will automatically recognise this:
For cash payment :add one of the following pay methods: 'Ask Emma cash', 'askemma cash' (note: cash is in practice only used for testing reasons for takeaway/delivery. When going live, remove this payment method in LS. When using eatin in combination with ‘pay at cash register’, askemma cash should be there!) For online payment : 'askemma' During the injection into Lightspeed, Sayl Resto will check if one of these payment types are defined. If one value matches, the payment is then automatically linked to that payment type.

payment types Lightspeed

The payment type field of the method ‘askemma’ must be eligible for online payments. In most cases, this is something like ‘CARD’. If you configure the type field wrong in the payment method within Lightspeed, your orders will NOT arrive in Lightspeed.

If you use eatin, we strongly r

Question 2

Sendgrid

Accepted Answer

Link Sendgrid for personalised e-mail services

Regarding mail, we give you the possibility to these possibilities:

Use the templates of Sayl Resto : this is done automatically for you.
You use your own templates in replacement of the ones of Sayl Resto
You use the workflows to send your templates whenever you want

The second and third option require that you create a Sengrid account. This email delivery service enables you to deliver your transactional and marketing emails to your clients.

Follow these steps to install:

Login in app.sendgrid.com. You need to create an Essentials packet.
Create a new Dynamic template in email API.

Add a new version to your template: you can create one yourself or use one of our examples by pasting this code in the template.
Set the email
Send the list of id's of the template you want to replace to dev@infinity-mobile.io. Don't forget to indicate to which template they correspond (eg : order confirmed FR)

If you are ready to become a Sayl power user and start using the endless possibilities of the workflows, you can link Sendgrid to the Sayl platform.

You need to create an API key to achieve this.

Just go to settings -> API keys
Create an API key.

Make sure you saved the API

Question 3

Vouchers

Accepted Answer

Vouchers

Vouchers let you set up specific coupons. Customers can use it by entering their specific code. For more information, check the video.

Video link: https://www.youtube.com/watch?v=OZ8phTY6Rjg&ab_channel=GeertRoete

In this example, the voucher can be used 100 times. However, there is an extra restriction. One person can use the voucher 10 times. This means that 10 people can only use the voucher 10 times. After this, the voucher is not valid anymore.

Question 4

Connect the SAYL platform to lighstpeed

Accepted Answer

Connect your Lightspeed account

You can import all your products, modifiers & variations at once. Follow the below steps to connect the Lightspeed account & Sayl platform.

Step by step :

Go to the menu option ‘Integrations’, select **Lightspeed Resto **and click on 'Create a new configuration'. Now fill in the required details.

Select a preparation location and enter a name in the Configuration name field.

Click on the 'Continue' button.

You will now need to log in into your Lightspeed account. Make sure you have the admin credentials of your Lightspeed cash register.

Attention Exceptionally, some Lightspeed customers have a password with escape characters in, like a backslash “\”. This causes the Lightspeed system to throw a “server error”, in the developer console you’ll see “URL_SCHEME incorrect”. To overcome this error, you must double each . So if your password is 12\34, you must enter 12\34.

The login user must have admin rights, otherwise you can not connect on the API.

After connecting Lightspeed, you return to the Sayl screen. Click ‘Save’ at the right top.

Congrats: You just successfully connected Sayl with Lightspeed. Head on to the importing of products and tables.

Make sure orders arrive in LS at your preferred terms

In your POS menu in S

Question 5

Loyalty

Accepted Answer

Let's take a look at the loyalty module.

For users with a master/subaccount structure, it is important to understand that loyalty can only be configured on the masteraccount.

This example shows the data of an active loyalty program. You can just click on a specific order which brings you to the specific customer information field.

example of an active loyalty program

example of the customer information

You can add a new program or choose to edit the configuration of an existing program. You can activate only one loyalty program at the moment.

Most fields speak for themselves. You can choose the name for your points, and add symbols which will be shown to the client. We also provided extra information that explains the functionalities of the different fields.

Pay special attention with the rules and the treshold.

You can also exclude specific shops from this loyalty program.

Question 6

How to set up customer feedback?

Accepted Answer

In this video we explain you how to ask customer for feedback after they did an order. An order can be take-away, delivery or eat-in.

${youtube}Customer Feedback in Sayl Resto

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