• Set up in lightspeed: payment means, table mapping, delivery method pricing & voucher coupons

  In order to make it possible for Sayl Resto to integrate with LS, some important configuration should be done in Lightspeed. This involves dedicating the payment means & table mapping with Sayl Resto names. Potentially you will also need to configure your delivery method pricing & voucher coupons between LS and Sayl Resto. Payment means You must define a dedicated payment method for the online payments that go via Sayl Resto. Just add one of the following names to your payment methods in LSome readers

• Sendgrid

  Link Sendgrid for personalised e-mail services Regarding mail, we give you the possibility to these possibilities: Use the templates of Sayl Resto : this is done automatically for you. You use your own templates in replacement of the ones of Sayl Resto You use the workflows to send your templates whenever you want The second and third option require that you create a Sengrid account. This email delivery service enables you to deliver your transactional and marketing emails to your clSome readers

• How to set up customer feedback?

  In this video we explain you how to ask customer for feedback after they did an order. An order can be take-away, delivery or eat-in.Some readers

• Vouchers

  Vouchers Vouchers let you set up specific coupons. Customers can use it by entering their specific code. For more information, check the video. Video link: https://www.youtube.com/watch?v=OZ8phTY6Rjg&abchannel=GeertRoete In this example, the voucher can be used 100Some readers

• Connect the SAYL platform to lighstpeed

  Connect your Lightspeed account You can import all your products, modifiers & variations at once. Follow the below steps to connect the Lightspeed account & Sayl platform. Step by step : Go to the menu option ‘Integrations’, select Lightspeed Resto and click on 'Create a new configuration'. Now fill in the required details. Select a preparation location and enter a name in the ConfSome readers

• Connecting your restaurant printer that is connected to lightspeed

  This article helps you answering the question: “Why do my orders not print?” The printing template is wrong Lightspeed automatically decides if an order must go to the kitchen based on the “printing template” of the product category of a product. So if your order is not sent straight into the kitchen, open the Restaurant manager, go to the product, check which product category. Now go to the product categories, choose the category that you want. A popup comes up. Click on the “printing temSome readers

• How to link Mailchimp to Sayl?

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• Set up your timeslots

  This article explains how you can set up your preferred opening hours. first, go to settings: You will find an identical menu in 'Shops' & 'preparation locations'. Both menus allow you to define time slots. It is important to understand the difference between the settings of ‘shops’ and ‘preparation locations’. Shops timeslots will enable your customers to order at these specific moments. We recomSome readers

• General dashboard

  Let' start of with the General Dashboard: This dashboard shows you some quick insights about your most used services, best selling products, conversion funnel, best clients, ... You can adapt the preferred date range real quick by just clicking one of these options. If you have several subaccounts defined and want to check their data, you can impersonate real quick by quick. (https://storage.Some readers

• Set up your shop

  We will follow this structure in the article: Setup your shop logos and banners shop services payment services link catalog times to order Exceptional closing days Order x days upfront for delivery: delivery methods Set up your shop There are several tabs in the shop environment: You will find an identical menu in preparation locations. Both menus allow you to define tiSome readers

• Adapt the webshop: Sayl resto settings

  In this article, we will treat the following topics: View your webshop (how does it look) Personalise look and feel of the shop Personalize the client check out create QR codes Personalize the URL View your webshop Wondering how you can set up the looks of your webshop? This can be done in the settings menu → click on menu option “Sayl Resto ”. Select your shop, you now arrived in the Sayl Resto settings interface. The first tab allows you to select your webshop URLSome readers

• Qr codes

  There are two different ways to get QR codes. We could provide you with dynamic QR codes. Just tell us how many tables you have and we will send you top quality QR codes. The main advantage of these dynamic QR codes is that you can configure them yourself. Watch the video or follow the next steps. Just go to the SSM app via ssSome readers

• How do I change the branding of my Sayl Resto shop (font,colors,...) ?

  This requires some technical knowledge and front end development from a web designer. Go to Storefronts Now create a new storefront for testing purposes Go on SAYL to Settings, then go to the URL builder (make sure you select the test storefront) Add ?nocache=1 to the URL to clear the cache Now you can let the designer work his magic (inspect,...) Paste the text you want to change in the testing SAYL storefront like this: (https://storage.crisp.chat/users/helpdesk/website/efFew readers

• I would like my clients to choose their pick up location, how do I set this up?

  Imagine you have several pick up points connected to one kitchen, and you want to enable your client to choose his specific pick up location where they can collect the food. This is how it looks like on the Sayl resto webshop: The following print screen shows an overview of the set up in SAYL: Just foFew readers

• Vonage

  Link Vonage (Nexmo) for SMS messages Create an account on https://dashboard.nexmo.com/sign-in. Fill in your company number and load up your balance (put money in your wallet) Go to settings and look for the applicable API Keys copy paste this into Sayl (CMS, add Vonage settings) (https://storage.crisp.chat/users/helpdesk/website/ef2ad92d7a37380Few readers

• What are the ideal sizes of my pictures and banners ?

  Shop Banner Banners are images displayed on top of the shop catalog. It depicts the mood of the restaurant or can be used as a promotional mechanism. Each shop can have one or more banners, that are displayed in a horizontal gallery. Aspect Ratio 16:9 The browser size depends on the device (mobile, tablet & desktop). We enforce this ratio on all of them to optimize the display area. Respecting the ratio means your image will be displayed properly on all screen sizes and avoidFew readers

• Lightspeed Resto POS FAQ

  Can I have different prices on the same product? Lightspeed supports different prices for 1 single product, per service. For example, you can say that in take-away, a pizza costs 10 euro, while in delivery it costs 12 euro, while in eat-in it costs 11 euro. In Sayl Resto we do not support multiple prices on 1 product,and we do not want to become a clone of Lightspeed in that respect. To solve this, if you really have different prices for your products (depending on take-away/delivery/Few readers

• How to start with Sayl - for a restaurant or resto chain

  Follow these steps to get started with SAYL in no time when you want to sell online and link the orders with your Lightspeed cash register: Connect your LS account. Create a Storefront and link it to the applicable shop. Set up your timeslots at shop and preparation location level. You can also add banners. Link the correct payment method. Clean up your LS account. Set up the neceFew readers

• How to connect Sayl with Plug & Pos?

  Sayl Cloud has an integration with the cash register solution Plug & Pos. Through this integration, Sayl also supports kiosk ordering with a native app, payment terminal and ticket printing. Possibilities: you can import products defined in Plug & Pos into Sayl you can centralize order data and customer data in Sayl you can push products from Sayl into Plug & Pos The possibility of pushing products from Sayl into P&P is interesting when you want to use the kioskFew readers

• Lighstpeed FAQ

  When people in my loyalty plan redeem their points for a discount, my ticket in LS is not printing The ticket is not automatically printing as their is an open amount (the amount of the discount). Please go to 'products', and make a 'discount' PLU with the name saylloyalty. Make sure not to add spaces or enter typos in it. Make sure to choose as type "reduction ticket". Can I have different prices on the same product? Lightspeed supports different prices for 1 single product, perFew readers

• What printer types does Sayl support?

  We support a number of printers that work together with the Sayl Cloud. Printers can automatically print starting from the Sayl Store Manager App - when defined on the tablet full cloud printing - must be attached to the internet Printer types: Star TSP100 Cloud printers Star TSP 654IISK Star MCP2 / MCP3 Epson printers The Start TSP654IISK is specifically designed to print to pastable tickets. Contact us ifFew readers