• Set up in lightspeed: payment means, table mapping, delivery method pricing & voucher coupons

  In order to make it possible for Sayl Resto to integrate with LS, some important configuration should be done in Lightspeed. This involves dedicating the payment means & table mapping with Sayl Resto names. Potentially you will also need to configure your delivery method pricing & voucher coupons between LS and Sayl Resto. Payment means You must define a dedicated payment method for the online payments that go via Sayl Resto. Just add one of the following names to your payment methods inSome readers

• How to set up customer feedback?

  In this video we explain you how to ask customer for feedback after they did an order. An order can be take-away, delivery or eat-in.Some readers

• Sendgrid

  Link Sendgrid for personalised e-mail services Regarding mail, we give you the possibility to these possibilities: Use the templates of Sayl Resto : this is done automatically for you. You use your own templates in replacement of the ones of Sayl Resto You use the workflows to send your templates whenever you want The second and third option require that you create a Sengrid account. This email delivery service enables you to deliver your transactional and marketing emails to your clSome readers

• Vouchers

  Vouchers Vouchers let you set up specific coupons. Customers can use it by entering their specific code. For more information, check the video. Video link: https://www.youtube.com/watch?v=OZ8phTY6Rjg&abchannel=GeertRoete In this example, the voucher can be used 100Some readers

• Connecting your restaurant printer that is connected to lightspeed

  This article helps you answering the question: “Why do my orders not print in my Point Of Sale system?”, specifically for our integration with the Lightspeed POS Resto. The printing template is wrong Lightspeed automatically decides if an order must go to the kitchen or bar based on the “printing template” of the product category of a product. So if your order is not sent straight into the kitchen, open the Restaurant manager, go to the product, check which product category. Now go to theSome readers

• Adapt the webshop: Sayl resto settings

  In this article, we will discuss the following functionalities that are possible in the Sayl online ordering platform. View your webshop (how does it look) Personalise look and feel of the shop Personalize the client check out create QR codes Personalize the URL View your webshop Wondering how you can set up the looks of your webshop? This can be done in the settings menu → click on menu option “Sayl Resto ”. Select your shop, you now arrivSome readers

• How to link Mailchimp to Sayl?

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• Set up your timeslots

  This article explains how you can set up your preferred opening hours. first, go to settings: You will find an identical menu in 'Shops' & 'preparation locations'. Both menus allow you to define time slots. It is important to understand the difference between the settings of ‘shops’ and ‘preparation locations’. Shops timeslots will enable your customers to order at these specific moments. We recomSome readers

• General dashboard

  Let' start of with the General Dashboard: This dashboard shows you some quick insights about your most used services, best selling products, conversion funnel, best clients, ... You can adapt the preferred date range real quick by just clicking one of these options. If you have several subaccounts defined and want to check their data, you can impersonate real quick by quick. (https://storage.Some readers

• Set up your shop

  Creating a shop for online ordering at a restaurant or bar can be done in Sayl Resto by following a number of predefined steps. Setup your shop logos and banners shop services payment services link catalog times to order Exceptional closing days Order x days upfront for delivery: delivery methods Set up your shop There are several tabs in the shop environment: (https://storage.crisp.chat/useSome readers

• How do I set my own website domain? I don’t like the technical URL of Sayl Resto .

  Link a custom domain name to a Sayl Resto webstore The Sayl Cloud platform by design constructs a technical URL for every webshop it stores. To make things easy for your clients, we support the notion of linking a custom domain name that are easily understood and typed by your clients, and we can map them to the underlying technical URL of the webshop. DNS changes Configure your domain name (“www.yourshop.com”) or subdomain name (“shop.website.be”) and let the A record point to the IPSome readers

• How do I change the branding of my Sayl Resto shop (font,colors,...) ?

  The Sayl Resto online ordering solution helps you to show your food & beverage webshop in your own brand and look & feel. Modifying your eshop requires some technical knowledge, especially some CSS knowledge which is typically known by a web designer. When you are not sure how to do things, we also have some templates available for you to use. In the admin, go to Commerce --Storefronts Now create a new storefrontSome readers

• Qr codes

  To support eat-in ordering in your restaurant, cafe or bar, there are two different ways to get QR codes in Sayl. We can provide you with dynamic QR codes. Just tell us how many tables you have and we will send you top quality QR codes. The main advantage of these dynamic QR codes is that you can configure them yourself. Watch the video (https://www.youtube.com/watch?v=Some readers

• Vonage

  Link Vonage (Nexmo) for SMS messages Create an account on https://dashboard.nexmo.com/sign-in. Fill in your company number and load up your balance (put money in your wallet) Go to settings and look for the applicable API Keys copy paste this into Sayl (CMS, add Vonage settings) (https://storage.crisp.chat/users/helpdesk/website/ef2ad92d7a37380Some readers

• I would like my clients to choose their pick up location, how do I set this up?

  Offer multiple click & collect points Imagine you have several pick up points connected to one single kitchen, and you want that clients can specifically choose at which pick up location they want to collect their purchase. This is how it looks like on the Sayl resto webshop: The following print screen shows an overview of the set up in SAYL (https://www.saylcloFew readers

• Lightspeed Resto POS FAQ

  Can I have different prices on the same product? Lightspeed supports different prices for 1 single product, per service. For example, you can say that in take-away, a pizza costs 10 euro, while in delivery it costs 12 euro, while in eat-in it costs 11 euro. In Sayl Resto we do not support multiple prices on 1 product,and we do not want to become a clone of Lightspeed in that respect. To solve this, if you really have different prices for your products (depending on take-away/delivery/Few readers

• What are the ideal sizes of my pictures and banners ?

  Shop Banner Banners are images displayed on top of the shop catalog. It depicts the mood of the restaurant or can be used as a promotional mechanism. Each shop can have one or more banners, that are displayed in a horizontal gallery. Aspect Ratio 16:9 The browser size depends on the device (mobile, tablet & desktop). We enforce this ratio on all of them to optimize the display area. Respecting the ratio means your image will be displayed properly on all screen sizes and avoidFew readers

• How to start with Sayl - for a restaurant or resto chain

  Follow these steps to get started with SAYL in no time when you want to sell online and link the orders with your Lightspeed cash register: Connect your LS account. Create a Storefront and link it to the applicable shop. Set up your timeslots at shop and preparation location level. You can also add banners. Link the correct payment method. Clean up your LS acFew readers

• How to connect Sayl with Plug & Pos?

  Support for Plug & Pos cloud-based cash register Sayl Cloud has an integration with the cash register solution Plug & Pos. Through this integration, Sayl also supports ordering at a kiosk (like done at McDonalds) with a native app, payment terminal and ticket printing. Possibilities: you can import products defined in Plug & Pos into Sayl you can centralFew readers

• What printer types does Sayl support?

  We support a number of printers that work together with the Sayl Cloud. Printers can automatically print starting from the Sayl Store Manager App - when defined on the tablet full cloud printing - must be attached to the internet Printer types: Star TSP100 Cloud printers Star TSP 654IISK Star MCP2 / MCP3 Epson printers The Start TSP654IISK is specifically designed to print to pasFew readers

• How to set up physical loyalty rewards in Sayl Cloud?

  In Sayl it is possible to reward people with a discount; or a physical perk A physical perk or benefit could be a free tshirt, a mug, a free coffee, access to an event, it could be basically anything that has some value in the eyes of the customer. A discount is pretty simple, when a customer orders, they can exchange their points for a reduction on the total amount of the basket. Some of our clients prefer a financial incentive such as a discounts, others pFew readers

• How to connect Sayl with Lightspeed Resto POS?

  Connect your Lightspeed account Sayl supports an integration with the Lightspeed L-series POS system. Thanks to this integration, as a restaurant manager you can easily import products, modifiers & tables. Follow the below steps to connect your Lightspeed account & Sayl platform. To view all the integrations that the Sayl Cloud platform supports, go to our Sayl integrations page. Step by step : In the Sayl admin, go to the menu option ‘IntFew readers

• Does Sayl support ordering via kiosk?

  Kiosk ordering for restaurants and QSR With the introduction of kiosk ordering in a restaurant context on the Sayl platform, we aim to enhance the convenience and efficiency of the ordering process for both customers and restaurant businesses. In this guide, we will address common questions and shed light on the benefits and functionalities of our kiosk ordering feature. What is kiosk ordering? Kiosk orderingFew readers

• Sayl - Lightspeed POS integration FAQ

  When loyalty plan members redeem their points for a discount, the LS ticket does not print automatically and there is an open amount in the POS. The open amount corresponds to the discount value. To resolve this issue, follow these steps: Go to the 'products' section. Create a new PLU (Price Look-Up) item called 'saylloyalty' specifically for discounts. Ensure that there are no spaces or typos in the PLU name. Select 'reduction ticket' as the type for this PLU. By completing theseFew readers

• How to link Deliverect to Sayl?

  Link the Sayl online ordering to Deliverect middleware for POS. Log into Sayl, choose menu-item Integrations. Select Deliverect. Deliverect-Sayl-1 After you create the configuration, you will get such screen: Deliverect-Sayl-2 (https://storage.crisp.chat/users/helpdesk/website/ef2ad92d7a373800/imagewcbFew readers

• Loyalty and giftcard support within Lightspeed POS cash register

  Sayl is an official Lightspeed Resto Loyalty provider, thereby supporting restaurant managers in rolling out an omnichannel reward program. What do we mean with omnichannel? Online Your clients can order online and save points. Points can be redeemed for a discount or for a physical perk (like a present). In the Restaurant Sayl is integrated in Lightspeed POS. Upon activation, a "Loyalty" button will be available in your payment methods right in your cash register. The backgroundFew readers